Customer Service Phone hours are 8:00a.m. to 4:00p.m.CST Monday thru Friday.
We are located at 1235 Humbracht Circle, Suite A, Bartlett, IL 600103.
Monday thru Friday 8am to 4pm CST
If any item is on backorder, we will contact you via email or phone. The website does not indicate our inventory level. If you have any questions about inventory, please call, or email us to verify.
Modifying or Canceling an Order
If you need to cancel or modify your order, Please call our office and speak to a customer service representative at (630)855-6145 as soon as possible or email firstname.lastname@example.org. Custom products can not be cancelled once production has begun.
Please be curtain of all details (imprint, color, size etc.) are not returnable or cancelable. Custom orders require payment in full before the order is placed.
Fortis Hospitality Supply Co. highly trained staff specializes in meeting your custom requirements and needs. To insure the best prices, each quote request is reviewed carefully and may take up to 48 hours. Acceptance of the quote is the indication that the quote has been approved with the specifications listed. Fortis Hospitality Supply Co. cannot be responsible for any discrepancies.
Special Product Request:
If there’s an item you need that is not listed on our website, we are happy to assist you in ordering any item offered by our manufacturers. Please note that most special orders take slightly longer than stock orders, and are non-returnable.
Prices and terms are subject to change at any time, without notice. All shipments will be made at prices prevailing at time of order. Orders requested beyond delivery schedules may be assessed a price increase.
Accepted Credit Cards
We accept all major credit cards including Visa, Discover, Master Card, American Express and debit cards that have been registered with a billing address. We do not allow for multiple credit cards are not accepted for the same order when you check out.
Alternative Payments (Check, ACH, Wire Transfer)
Invoicing – Phone Orders Only
New customers are required to pay for their first order in advance. Customers of Fortis Hospitality Supply will build a credit history and establish credit lines based on order history. Credit limit is based on the order amount and payment history. To take advantage of Net invoicing privileges, please call 1-630-855-6145 to speak with a representative and place your order over the phone. Please complete a credit application form for processing to receive Net terms.
We understand that the safety of your personal information is extremely important to you. We only ask for the information to process your payment.
Sales tax is charged on all orders delivered within the state of Illinois. For orders outside of Illinois, sales tax is not charged on most items, although there are a few exceptions. If your order does quality as an exception, you will be contacted via phone or email after placing your order online.
For Illinois customers who are tax exempt, please submit your tax exemption form. You can fax a copy of your certificate to 630-213-9570 or email email@example.com.